Terms of service

Shopping with Therailfix

These terms apply to purchases from therailfix.com. For questions about products or orders, contact luke@3dtodoor.uk.

Products and orders

Please check the gauge, dimensions, materials, pack contents and assembly requirements on each product page before ordering. Where a listing states that a model is supplied unpainted or that colour may vary, that information forms part of the product description. Contact us before ordering if you need clarification.

Prices and available payment methods are displayed on the store. Delivery charges and your order total are shown at checkout before payment. Please provide accurate contact and delivery details and contact us promptly if you notice an error in your order.

Dispatch and delivery

We normally dispatch within 3–5 working days. Delivery transit time is additional. See our shipping policy for UK rates and delivery information. If there is a problem fulfilling your order, we will contact you to resolve it.

Cancellations, returns and refunds

We offer 30-day change-of-mind returns, with return postage paid by the customer. See our return and refund policy for instructions, refund timing and your statutory cancellation rights. Faulty, damaged or incorrect goods are handled separately under your legal rights.

Privacy

Our privacy policy explains how personal information is handled.

Your rights

Nothing in these terms excludes or limits your statutory consumer rights or any liability that cannot lawfully be excluded. Contact us at the email above if you have a concern or complaint about your purchase.